Returns & Exchanges
At SOFABED, we want you to love your new furniture, which is why we offer a 30-day satisfaction guarantee on all standard orders. If your piece isn't the perfect fit for your home, our streamlined return process ensures a hassle-free experience from pickup to refund.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and photos of the item in its current condition.
Prepare for Pickup
Disassemble the sofa bed and place it back in its original packaging to ensure it is protected during transit and eligible for a full refund.
Schedule Collection
Our specialized furniture couriers will contact you to arrange a convenient time window to collect the item directly from your room of choice.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing